Frequently Answered Questions
If you have a technical problem that you are unable to solve after diligent study of our Q-and-A’s below, please send an email to firstname.lastname@example.org and we’ll help get you sorted out.
Also, we want you to know that if something isn’t working for you right away, please be patient — we are going to take care of you. The large and ever-growing list of browsers, operating systems, security apps and all kinds of other software are constantly being updated. Trying to deliver a great experience for everyone is a constant ongoing task for us.
- What are the system requirements for enjoying product downloads?
- What’s the difference between file formats (MP3, FLAC)?
- What do I get?
- Can I use a dial-up modem or do I need high speed internet access?
- How do I download the product I purchased?
- Can I download products I’ve purchased to multiple computers?
- How do I listen to product downloads?
- How do I burn product downloads to CD?
- Can I copy products onto my portable player?
- Can I make copies of the product downloads?
- Can I get a refund?
- If I’ve purchased a product on MP3, can I “upgrade” to FLAC?
- Why is “lossless” more expensive than “320 Kbps”?
- Can I use iTunes to play my download products?
- How do I print the artwork for my download product?
- Still experiencing technical difficulties?
- Where can I download software to make CDs and/or play FLAC audio files?
What are the system requirements for enjoying product downloads?
Windows Windows 98SE, 2000, ME, XP, Vista or Windows 7 128 MB RAM 10 GB Hard Drive (a larger hard drive is optimal) Pentium III 750MHz or faster (or equivalent) Cable Modem or DSL Internet Explorer 5.5 or later Mac OS Mac OS X (10.2) or later 128 MB RAM 10GB Hard Drive (a larger hard drive is optimal) Cable Modem or DSL Internet Explorer 5.1 or later Although dial-up modems can be used, we recommend using high-speed internet access.
What’s the difference between file formats (MP3, FLAC)?
The standard MP3 files, encoded at 320 Kbps are easy to download, easy to burn to CD, easy to transfer to portable players. MP3 files are versatile enough to use on your computer, portable digital music players, and many home stereo systems.
FLAC is a “lossless” compression, which means that the source audio file is compressed, but without sacrificing any of the audio information contained in the master recording. An extracted FLAC file sounds identical to the original source (44.1 kHz, 16 bit stereo). The high fidelity FLAC files are much larger files than MP3 and will take longer to download and require more disc space to store. Please be sure to check compatibility with your portable player, audio applications and CD burning software.
Please note that although the FLAC file format offers a higher audio quality, it is not supported by some audio players, including iTunes and Windows Media Player. The files must be first converted to .WAV files. If you are unsure how to convert the file, you may want to consider downloading the MP3 version of the product instead of the FLAC version. For more information regarding FLAC files you may visit http://flac.sourceforge.net/index.html.
What do I get?
With your Download purchase you receive each song or story individually tracked, along with a setlist and unique CD cover art for each show. Your download files will all be contained inside a single ZIP file. You also have the ability to Download the file up to three times.
Can I use a dial-up modem or do I need high-speed internet access?
You can download products through either a dial-up modem or high speed internet. However, it could take over 12 hours to download one group of files encoded at 320 Kbps. High-speed internet access typically takes between 15 minutes to a half-hour to download a group of files encoded at 320 Kbps. Therefore, we recommend downloading through high-speed internet access.
How do I download the product I purchased?
For Authorize.net purchases, you will be re-directed back to ToddSniderLive.com with the corresponding download link. Select “Save File” and the download will begin. You will also be sent a confirmation email with a Download link and an access code to enter.
For Paypal purchases, you will immediately receive an email with a Download link and access code. Follow the link, enter the access code and select “Save File” and the download will begin.
For Todd snider Live Download Card purchases, select your show and enter the unique access code on the back of the card. Select “Save File” and the download will begin.
Can I download products I’ve purchased to multiple computers?
For standard MP3 and FLAC files you can download a product up to three times. Therefore, you may download the file to another computer, within the three maximum download limit.
How do I listen to product downloads?
First, all file formats are contained in a ‘Zip folder.” This folder must be “unzipped” by Windows, Winzip, Winrar, or Zipit for Mac users. Simply highlight the Concert Zip file, right clik and select “Unzip or “Extract Files.”
MP3 files can play on many audio player applications and portable player devices. Some home stereo and car audio systems support MP3 file playback as well. In general, MP3 file compatibility is more common than FLAC file compatibility. Please refer to your audio player specifications for more information and playback instructions.
FLAC files can be played on any audio application that supports the FLAC file type. If your software does not support FLAC file types, you may have to convert the file to a WAV first. Please refer to your audio player software specifications for more information and playback instructions.
How do I burn product downloads to CD?
If you have access to a CD player that can play MP3 files, all you need to do is create a data CD of the MP3 files in the proper product order and play it in your CD player. However, many CD players cannot play MP3 files from a data CD. Therefore, you will need to burn an audio CD from the MP3 files. Most CD burning software allows you to burn MP3 files as audio discs directly. Older software may require you to convert the MP3 files to WAV files manually.
On live performance products, make sure to burn the audio CD with the Disc-At-Once (DAO) option turned on or set number of seconds between tracks to ZERO to avoid any two second gaps between tracks on your CDs.
Using FLAC Frontend, or a similar program, uncompress each of the FLAC files into WAV files. The WAV files are what you will need to burn an audio CD that can be played on most CD players. After the WAV files are extracted, burn them in your favorite CD burning application. For more information regarding FLAC files you may visit http://flac.sourceforge.net/index.html.
For live performance products use the Disc-At-Once (DAO) option to avoid any two-second gaps between tracks on your CDs.
Can I copy products onto my portable player?
Yes, MP3 files may be freely transferred onto your favorite portable device. FLAC files have to be uncompressed and converted into other file types (i.e. WAV or MP3 files) to be playable on a portable player. Use the software that came with your portable player to copy files onto your player.
Can I make copies of the product downloads?
You may only copy the files you download onto CDs or other devices for personal use. Copies are strictly for your own use and you may not make additional copies for other people.
If I’ve purchased a product on MP3, can I “upgrade” to FLAC?
No, all sales are final. If you want to download a product in a different format than you have already purchased, you will have to purchase the product again in the different format.
Why is “lossless” more expensive than “320 Kbps”?
Lossless downloads are more expensive because of their higher quality. A lossless file is typically five or more times the size of a 320 Kbps product.
Can I use iTunes to play my download products?
iTunes can be used to play any MP3 file and WAV file. FLAC files must be converted to WAV or MP3 before iTunes can play them.
How do I print the artwork for my download product?
The artwork for a download product is presented in a .PDF file format. You will need to make sure that you have Adobe Acrobat Reader 7.0 or newer installed on your computer.
Open the .PDF file with Adobe and print the artwork. It can be cut into CD insert tray cards, or folded for front and inside cover art.
If you have technical difficulties downloading for a product you have purchased after reviewing the FAQs, please contact customer service support.
Contact customer service support